1. CONTACT

CONTACT

Regarding after-sale service, such as repair or returns, please kindly contact the shop the product was purchased.
For any other queries, Please provide following information.

    Name

    Country

    E-mail

    Message

    Please check the box if you agree to the handling of personal information.

    Handling of Personal Information in Inquiries

    (1) Name of the Business Operator
    Colan Totte Co., Ltd.

    (2) Name or Title, Affiliation, and Contact Information of the Personal Information Protection Manager (or their Representative)

    Personal Information Protection Manager: General Affairs & Human Resources Department Manager

    Email: globalcontact@colantotte.co.jp

    Phone: +81-6-6258-7350

    (3) Purpose of Use of Personal Information

    To respond to the content of your inquiry.

    (4) Provision of Personal Information to Third Parties

    The personal information obtained will not be provided to third parties except as required by laws and regulations.

    (5) Outsourcing of the Handling of Personal Information

    We may outsource all or part of the handling of the personal information obtained. In such cases, we will exercise appropriate supervision and management.

    (6) Consequences of Not Providing Personal Information

    Providing personal information is voluntary. However, if you do not provide certain personal information, we may not be able to deliver appropriate services.

    (7) Disclosure, etc. of Retained Personal Data and Contact Point for Inquiries
    Upon request from the individual concerned, we will respond to requests regarding retained personal data held by the Company, including disclosure, notification of the purpose of use, correction, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, and disclosure of records of third-party provision (hereinafter referred to as “Disclosure, etc.”).

    For the contact point for Disclosure, etc., please refer to the section titled “Contact for Complaints and Inquiries Regarding the Handling of Personal Information.”

    (8) Acquisition of Personal Information by Means Not Easily Recognizable by the Individual

    We do not acquire personal information through methods not easily recognizable by the individual, such as the use of cookies or web beacons.

    (9) Security Control Measures for Personal Information

    With respect to the personal information obtained, we will take necessary and appropriate measures to prevent and correct leakage, loss, or damage, and to otherwise ensure the secure management of personal information.

    After responding to inquiries, the personal information obtained will be deleted within the Company.

    (10) Personal Information Protection Policy

    Please refer to the Privacy Policy on our website.

    (11) Contact for Complaints and Inquiries Regarding the Handling of Personal Information

    [Name of Contact Office]

    Personal Information Inquiry Desk


    [Contact Information]

    Person in Charge of Inquiries: General Affairs & Human Resources Department Manager

    Address: 2-10-26 Minamisenba, Chuo-ku, Osaka-shi, Osaka, Japan

    Phone: +81-6-6258-7350

    Email: globalcontact@colantotte.co.jp

    For business partners, distributors, and corporate inquiries.
    Please contact us here for partnerships and business opportunities.

      YOUR INFORMATION

      Name

      Address

      Country

      Phone

      COMPANY INFORMATION

      Company Name

      Type of Business

      Address

      Phone

      Fax

      Web Address

      Countries of Interest

      1st Preference

      2st Preference

      Message

      Please check the box if you agree to the handling of personal information.

      Handling of Personal Information in Inquiries

      (1) Name of the Business Operator
      Colan Totte Co., Ltd.

      (2) Name or Title, Affiliation, and Contact Information of the Personal Information Protection Manager (or their Representative)

      Personal Information Protection Manager: General Affairs & Human Resources Department Manager

      Email: globalcontact@colantotte.co.jp

      Phone: +81-6-6258-7350

      (3) Purpose of Use of Personal Information

      To respond to the content of your inquiry.

      (4) Provision of Personal Information to Third Parties

      The personal information obtained will not be provided to third parties except as required by laws and regulations.

      (5) Outsourcing of the Handling of Personal Information

      We may outsource all or part of the handling of the personal information obtained. In such cases, we will exercise appropriate supervision and management.

      (6) Consequences of Not Providing Personal Information

      Providing personal information is voluntary. However, if you do not provide certain personal information, we may not be able to deliver appropriate services.

      (7) Disclosure, etc. of Retained Personal Data and Contact Point for Inquiries
      Upon request from the individual concerned, we will respond to requests regarding retained personal data held by the Company, including disclosure, notification of the purpose of use, correction, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, and disclosure of records of third-party provision (hereinafter referred to as “Disclosure, etc.”).

      For the contact point for Disclosure, etc., please refer to the section titled “Contact for Complaints and Inquiries Regarding the Handling of Personal Information.”

      (8) Acquisition of Personal Information by Means Not Easily Recognizable by the Individual

      We do not acquire personal information through methods not easily recognizable by the individual, such as the use of cookies or web beacons.

      (9) Security Control Measures for Personal Information

      With respect to the personal information obtained, we will take necessary and appropriate measures to prevent and correct leakage, loss, or damage, and to otherwise ensure the secure management of personal information.

      After responding to inquiries, the personal information obtained will be deleted within the Company.

      (10) Personal Information Protection Policy

      Please refer to the Privacy Policy on our website.

      (11) Contact for Complaints and Inquiries Regarding the Handling of Personal Information

      [Name of Contact Office]

      Personal Information Inquiry Desk


      [Contact Information]

      Person in Charge of Inquiries: General Affairs & Human Resources Department Manager

      Address: 2-10-26 Minamisenba, Chuo-ku, Osaka-shi, Osaka, Japan

      Phone: +81-6-6258-7350

      Email: globalcontact@colantotte.co.jp

      • Please note that responses may be delayed depending on the volume of inquiries we are receiving.
      • Please also be aware that it may take additional time to respond to inquiries made at night or on weekends and public holidays.
      • Please ensure that your email settings allow messages from “@colantotte.co.jp.”
      • *If you contact us from a mobile phone or similar device, please note that depending on your device’s maximum character limit for incoming emails, you may receive only part of our response.
      • *If you have configured your email provider, antivirus software, or mobile phone spam filters, there is a possibility that our reply may not be delivered.

      CONTACT US

      For product inquiries, partnership opportunities,
      or general questions, please contact us using the form below.

      CONTACT US