PRIVACY POLICY

Colan Totte Co., Ltd. is deeply aware that customers’ personal information constitutes important privacy information in the course of selling home magnetic therapy devices and conducting mail order sales. When handling personal information in the course of business, we comply with laws and regulations related to personal information and have established internal regulations for the protection of personal information. We also have an organizational structure in place and strive to protect personal information appropriately, thereby respecting our customers and meeting their expectations and trust in us.

Acquisition, use, and provision of personal information

We will specify the purpose of use of personal information within the scope of our business activities, and will acquire, use, and provide personal information fairly and appropriately to the extent necessary to achieve that purpose. We will also take measures to prevent the acquired personal information from being used for any other purpose.

Compliance with laws and regulations

We will comply with laws and regulations regarding personal information, national guidelines, other norms and social orders, and strive to protect personal information appropriately.

Appropriate management of personal information

We are fully aware of the risks associated with the personal information we handle, including unauthorized access, loss, destruction, falsification, and leakage, and will implement reasonable safety measures and take appropriate corrective measures if any problems arise.

Appropriate management of personal information

We are fully aware of the risks associated with the personal information we handle, including unauthorized access, loss, destruction, falsification, and leakage, and will implement reasonable safety measures and take appropriate corrective measures if any problems arise.

Response to inquiries

We will respond appropriately to any inquiries from individuals regarding the disclosure, correction, suspension of use, complaints, etc. regarding the personal information we handle.

continuous improvement

We have established management regulations and systems for protecting personal information, which are thoroughly implemented by all employees and regularly reviewed for continuous improvement.

  1. Established: December 4, 2019
  2. Revised: March 18, 2020
  3. Revised: July 18, 2025

Colan Totte Co., Ltd. Representative Director Katsumi Komatsu

<Contact Information Regarding Personal Information Protection>
Personal Information Inquiry Desk
Personal Information Protection Manager, General Affairs and Human Resources Department
TEL: 06-6258-7350

About the personal information we handle

We are committed to the appropriate protection of personal information based on our “Privacy Policy.” We would like to inform you of the personal information we acquire or hold for business purposes as follows:

(1) The name and address of the business operator handling personal information,
and the name of its representative if it is a corporation
  • Company Name: Colan Totte Co., Ltd.
  • Representative Director: Katsumi Komatsu
  • Address: 2-10-26 Minamisenba, Chuo-ku, Osaka
(2) Name or job title, affiliation and contact details of the personal information protection manager (or his/her representative)
  • Personal Information Protection Manager: General Affairs and Human Resources Manager
  • Email: colan_info@colantotte.co.jp
  • TEL: 06-6258-7350
(3) Purpose of use of personal information

The purposes for which personal information handled by our company in the course of business activities will be used are as follows:

① Retained personal data

Type of personal information Purpose of use
Customer information For use in contracts and related communications, deliveries, and after-sales service
For research and analysis of marketing data, and for consideration and implementation of marketing production
For creating statistical data for business analysis and using the analysis results
Survey
information
To send bargain information, flyers, complimentary letters, gifts, etc.
To research and analyze marketing data, and to consider and implement marketing production
To create statistical data for business analysis and use the analysis results
Business partner information For business management, various communications, billing, and payment management
For creating statistical data for business analysis and using the analysis results
Employee information To use for employee management-related tasks (business, labor, and personnel management, payroll, employee benefits, etc.)
To create statistical data for management analysis and use the analysis results
Job applicant information To use for recruitment-related tasks (provision of recruitment information, hiring decisions, contact regarding recruitment, etc.)
To create statistical data for business analysis and use the analysis results.
Retirement information To contact and respond to inquiries from former employees
To create statistical data for business analysis and use the analysis results
Inquiry
information
To respond to inquiries
To research and analyze marketing data, and to consider and implement marketing production
To create statistical data for business analysis and use the analysis results
Mail order To provide information about our products and services and to make various communications
To research and analyze marketing data, and to consider and implement marketing production
CSS business information To provide emergency contact services, ship products, manage user information, contact related to services, and make various other communications
To research and analyze marketing data, and to consider and implement marketing production
Information about
the individual
and
their
representative
(when requesting
disclosure, etc.)
To respond to requests for disclosure, etc.

Any other purposes of use that are individually specified in writing.

② Other personal information acquired

Type of personal information Purpose of use
Personal information
acquired through
commissioned work
To provide emergency contact services under corporate contracts, ship products, manage user information, contact related to services, and make various other contacts
Information obtained from job sites To determine whether or not to hire a recruiter and notify them
(4) Contact point for inquiries regarding personal information

For complaints, consultations, or inquiries regarding the handling of personal information, including those related to retained personal data, please contact the Inquiry Desk listed below.

(5) Certified personal information protection organization and complaint resolution contact
Name of the certified
personal information
protection organization
Japan Information Technology Promotion Association
Complaint Resolution Contact
  • Certified Personal Information Protection Organization Secretariat
  • Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
  • Telephone: 03-5860-7565, 0120-700-779
(6) Procedures for disclosure, etc.

We will promptly respond to requests from individuals for disclosure, etc. of their retained personal data (notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, and disclosure of records of provision to third parties).If requested, we will respond within a reasonable period and scope after confirming that the requester is the individual or their representative.

(7) How and where to contact for disclosure, etc.

Requests for disclosure, correction, or other actions regarding retained personal data should be directed to the contact point listed below. Upon receipt of your inquiry, we will send you our prescribed “Request Form for Disclosure, etc. of Retained Personal Data” by post, fax, or email. Please complete the form and submit it together with the required documents by post or email. (Any mailing or transmission costs shall be borne by the requester.)

After verifying the identity of the requester (or their authorized representative), we will respond using the requested method of disclosure. Please note that we may not be able to accommodate requests for disclosure, etc. that are made by methods other than those described above.

(8) Measures taken to safely manage personal information

In order to handle personal information with the utmost care, our company has formulated personal information protection regulations based on a personal information protection policy that complies with JIS Q 15001 and operates a personal information protection management system.
To ensure the appropriate handling of personal information, we have taken safety management measures from four perspectives: organizational, human, physical, and technical.
For specific safety management measures, please contact us using the inquiry form below.

[Inquiries]

Name of counter Personal information inquiry desk
contact address
  • Contact Person: General Affairs and Human Resources Department Manager
  • Address: 2-10-26 Minamisenba, Chuo-ku, Osaka
  • Telephone/Fax: 06-6258-7350 / 06-6258-7360
  • Email: colan_info@colantotte.co.jp

About Privacy Mark

In September 2020, Colan Totte Co., Ltd. received the “Privacy Mark” from the Japan Information Technology Promotion Association, a general incorporated foundation, which is awarded to companies that handle personal information appropriately.

CONTACT US

For product inquiries, partnership opportunities,
or general questions, please contact us using the form below.